Funds set aside for commissions
A confirmed top-up adds funds to the driver identified by their reference. This is a prepayment for commissions, not a bank loan or a monthly subscription. Provider confirmation and server records determine the outcome. Closing a page too soon is not a reason to pay again.
Reserve, then deduct
Accepting a trip reserves its commission. Completing the trip deducts that commission once from the prepaid balance. Cancellation releases the reservation under the applicable rules. Available funds take existing reservations into account.
Receipts and refunds
The driver receiving the funds may differ from the person paying. Each receives confirmations appropriate to their role. A refund request is considered against the original top-up and commissions due. Under the applicable rules, refunds go to the original payer through the original payment. Check the amount and status in the history.