Choose the right contact
For account, journey or balance support, email support@zidgoo.com. For general enquiries, use contact@zidgoo.com. The contact phone number is +33 9 52 39 05 06. No guaranteed response time is stated here.
Explain the issue
Include the application version, the relevant step, date and trip or top-up reference if available. A screenshot can help after unnecessary personal details have been hidden. Never include a password or sign-in code.
Accounts and personal information
Account deletion can be requested through the application flow or the dedicated web page. Information needed for an obligation or complaint may be retained in a limited manner under the privacy policy. Read that policy rather than assuming that every record is immediately erased.