An address may be ambiguous
Buildings can have several entrances or face two streets. Specify the side of the street and a visible landmark without sharing unnecessary personal information. The meeting point must fit the agreed trip and the driver’s planned journey.
Check access and stopping rules
The passenger should be able to reach the location appropriately. The driver must check traffic and stopping rules. A map marker is not proof of authorised access or parking. If the location is unsuitable, agree on another point within the intended route.
Confirm before getting in
Compare the vehicle with your trip information. Ask for clarification if something is unclear. Account checks do not replace this practical check. Never share an account access code as a supposed way to confirm a meeting.
Keep a useful record
Follow the trip’s start and completion stages in the application. If you cannot meet or need to cancel, use the appropriate flow and read the recorded outcome. The trip reference then helps support understand the problem.